Payment and Returns

Payments and Returns Policy

We accept all major debit cards and credit cards.

All transactions are processed via Global Payments and are encrypted for your safety.

We work closely with Verified by Visa & MasterCard SecureCode to provide you with a safer shopping experience when using your card online.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.  Additional validation and fraud checks are carried out internally.

 To cancel your order please contact us

Your order can be cancelled if it has not been processed.

If your order has already been processed, you will need to return the order to us in the exact condition it was received.

Order cancellations must be made in writing within 14 days of your goods being delivered and you must include your order number.

Return or exchange an item:

If in the unlikely circumstance you need to return an item to us, please contact us.

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from MiniMuslims.co.uk, for a full refund.

If you are not completely satisfied with your purchase, please contact us and simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund on receipt, or exchange the item if item is faulty.

If the item you receive is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for your return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us at standard delivery cost.

However, delivery charges are only refundable if you have received goods that are faulty and a refund is made. Sale items & personalised items are non-refundable.

PLEASE NOTE: PERSONALISED ITEMS ARE NON REFUNDABLE UNLESS FAULTY.

Refund Timings:

We usually process refunds within 24 hours after receipt and inspection of the goods. Refunds generally take between 7-10 working days to clear back into the card/account you have paid with.

Please be aware that the shipping costs you paid for the delivery of your order are NOT going to be refunded.

Please note:

The item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery.

Please include whether you want an exchange/refund in your parcel.

Shipping:

PERSONALISED ORDERS MAY TAKE LONGER TO DISPATCH

ALL ORDERS PLACED BEFORE 2pm MONDAY – FRIDAY WILL BE DISPATCHED SAME DAY.

UK

Royal Mail Signed 2-3 Working Days         £3.95
Royal Mail 1st Class Confirmed Next Day         £4.99

Europe

Standard Tracked 4-6 Working Days £19.99
Express 1-2 Working Days N/A

Rest of the World

Standard Tracked 7-10 Working Days £19.99
Express 1-2 Working Days N/A

PUBLIC HOLIDAYS

Working days are defined as Monday to Friday and exclude Bank Holidays and weekends.

All orders placed over the UK Bank Holiday will not be despatched until the next working day.

If you place your order after 2pm on the Friday your order will be dispatched on Monday. If you place your order after 2pm on a Friday of a Bank Holiday weekend your order will not be dispatched until Tuesday.

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